MASTER THE ART OF CLIENT EXPECTATIONS

Learn the art of fine-tuning your approach to managing your people, communication processes and technology to create super-happy customers.

staff training
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ALWAYS START HERE

Align client goals when onboarding & set mutual agreements

Maintain a good communication style

OVER DELIVERING

Finding ways to delight your client builds great working relationships

Under promise, over deliver

BUILD CLIENT LOYALTY

Build a deeper connection with your clients & understand their needs

Let them spread the word

0%
of clients are willing to pay more for a better customer experience
0%
of customers will share a positive experience with 6 or more people
0%
of clients will completely abandon a company after 2 or 3 negative experiences
0%
of unhappy customers actually complain. The rest just leave, never to return

Get the inside track of how to get the most from client relationships and deliver great customer experiences!

BOOKINGS OPEN FOR 10 JUNE 2021

We’ve been told to ‘under-promise and over-deliver’, but in reality that’s easier said than done. Whether it’s down to us, or factors outside our control, sometimes we simply can’t deliver on promises. This is why it’s important to manage expectations from the start.

“Exceeding customer expectations is a great concept. But, with expectations rising, it is becoming trickier to actually achieve.”

Tackling some of the mindset issues, like ‘no news is good news’, we’ll explore the stages of projects and how to set clear expectations from the start, how to keep clients in the loop and how to deliver unfavourable news.

LIMITED SPOTS AVAILABLE – BOOK NOW

Great course! Professional, insightful. We are already working better TOGETHER! Thanks to coaches Mitch & Sandile.

Mpho S, Johannesburg

Our coach, Jordan Gray, has been a great sounding board for me and our team to understand exactly how we can best communicate and work virtually. Well worth it. Thanks Jordan!

Andre K, Cape Town

“Fantastic, I’m totally blown away by this workshop. Mitch & Jordan are excellent. I’m now listening with my eyes!!! Thanks guys.”

Kate G, Bryanston, JHB

“Our team is getting closer. Super happy with our results. Simple, easy to apply techniques – getting results. Impressed us on multiple levels.”

Priyesh C, Kloof, KZN

“Thanks for the workshops. Really good. I would also like to say thank you for your patience in helping us apply the distinctions.”

Siya M, Gauteng

In this webinar, we unpack the following key distinctions

  • Understand the importance of managing expectations in your role
  • How to plan effectively to identify problems
  • Delivering updates in a timely way and giving estimates
  • Giving bad news if necessary, pushing back and saying ‘no’ where appropriate
  • Action plans and next steps

Webinar Only

R580Package includes:
  • Printable PDF pack
  • On-demand video recording

Webinar +

R1305Package includes:
  • Printable PDF pack
  • On-demand video recording
  • 1 x hour private consultation

Webinar ++

R1880Package includes:
  • Printable PDF pack
  • On-demand video recording
  • 2 x hour private consultation

Have a question?

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