Introduction

Welcome to Coach on Call (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.coachoncall.co.za (the “Site”). Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

1.1 Personal Data We may collect and process the following data about you:

• Identity Data: Name, username or similar identifier, title, date of birth, and gender.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Bank account and payment card details.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

1.2 Non-Personal Data We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity.

2. How We Collect Your Data

We use different methods to collect data from and about you, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as analytics providers, advertising networks, search information providers, and data brokers.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To manage and process your requests, orders, and payments.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To enable you to partake in a prize draw, competition, or complete a survey.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
• To make suggestions and recommendations to you about goods or services that may be of interest to you.

4. Disclosure of Your Data

We may have to share your personal data with the parties set out below for the purposes set out in Section 3:

• Internal Third Parties as set out in the Glossary.
• External Third Parties as set out in the Glossary.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

5. International Transfers

We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data. Whenever we transfer your personal data out of South Africa, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

9. Children’s Privacy

Our website is not intended for children and we do not knowingly collect data relating to children.

10. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

11. Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at:

• Email: hello@coachoncall.co.za

12. Glossary

Lawful Basis: Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience.

Internal Third Parties: Other companies in our group acting as joint controllers or processors and who are based in South Africa and provide IT and system administration services and undertake leadership reporting.

External Third Parties: Service providers acting as processors based in South Africa and internationally who provide IT and system administration services, professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services, and the South African Revenue Service, regulators, and other authorities who require reporting of processing activities in certain circumstances.

By using our website, you acknowledge that you have read and understand this Privacy Policy and that you agree to its terms.